PRIVACY POLICY

The privacy of Hair Cuttery® customers is important to us and integral to many of Our Values. Hair Cuttery, which is owned and operated by Creative Hairdressers, Inc., a Virginia corporation, and supported by Ratner Companies, L.C. (collectively, for purposes herein, “Hair Cuttery” “we” or “our”) collects and uses personal information about our customers to provide you with quality services and products consistent with Our Mission to WOW and delight every client and our associates.
We reserve the right to modify this Privacy Policy from time to time and will reflect the date of recent changes above. We recommend customers regularly visit this page to review any changes in our practices.

Scope of This Privacy Policy
This Privacy Policy lets you know how we handle your personal information that we may collect through the Internet, including Hair Cuttery websites, our Hair Cuttery mobile App, our social media accounts, and similar means (collectively, our “Digital Platforms” and more generally, “digital platforms”). Hair Cuttery Digital Platforms are intended for a United States audience, and are not designed for children. We do not collect information from any user we know is under the age of 13.

By using our Digital Platforms, you agree to be bound by this Privacy Policy as well as our Terms & Conditions. We may update and change this Privacy Policy and our Terms & Conditions and such updated versions will be posted on this website. It is your responsibility to review this Privacy Policy and our Terms & Conditions from time to time. By continuing to use our Digital Platforms, you consent to any updated version of this Privacy Policy and the Terms & Conditions.

Other websites operated by Creative Hairdressers, Inc., a Virginia corporation, and its management company, Ratner Companies, L.C. or affiliated with Hair Cuttery may have similar or different terms of use and privacy policies governing their use. Those polices and terms of use are posted or linked to on the respective digital platforms. Note that digital platforms operated by our franchisees are not governed by this Privacy Policy or our Terms & Conditions.

Furthermore, our Digital Platforms may be part of other websites and services, such as our social media accounts for example, or link to other digital platforms. We encourage you to review the terms of use and privacy policies on the websites and services that you visit and exercise good judgment when sharing your personal information online.

This Privacy Policy does not apply to information shared with us through means other than the Internet. For example, this Privacy Policy does not apply to information you share over the telephone or in person at a Hair Cuttery salon. Subject to applicable laws, we may use such information or share it with affiliates or any third parties without restriction.

Certain promotions, programs, contests and similar activities may be governed by additional specific terms for such programs. Those terms will be posted as applicable on the relevant Digital Platforms, and will govern those programs’ collection and use of your personal information.

What Information is Collected?
We respect your privacy. When you visit or interact with a Hair Cuttery Digital Platform, we may collect certain personal information voluntarily provided by you such as your name, address, telephone number, e-mail address, personal preferences, or other personal identifiers. Our Digital Platforms may also collect general information passively shared by the device you used to access the Digital Platform, such as technology interface preferences (including browser type, IP address, and operating system type), and geolocation information, to improve the Hair Cuttery’s Digital Platforms and better meet your needs.

How is Personal Information Shared & Used?
We collect and use basic information about our customers to provide you with quality services and products as part of Our Mission to WOW and delight every client and our associates. Personally identifiable information will be shared with third parties only to further the purpose for which you provide such information (e.g., to process your gift card purchase or registration) with limited exception. Such narrow exceptions include disclosure: (i) to our affiliated companies when used to provide joint services or for purposes such as internal statistics, strategy, verification and security; (ii) when we believe in good faith that the law requires it or to protect our rights, property or interests and/or that of our affiliates, employees and agents; and (iii) when third parties provide services in relation to our Digital Platforms such as verification and processing of credit card information, marketing analysis, and contest/sweepstakes administration, however such providers are not to retain, share, store or use such personally identifiable information for any unrelated secondary purpose.

How is Customer Information Protected?
We take reasonable precautions to protect the information you provide us on our Digital Platforms. These precautions include administrative, technical and physical safeguards to maintain the confidentiality of your information. However, if you transmit information through the Site you are doing so at your own risk. The Digital Platforms contain links to other websites maintained by third parties. Please be aware that we exercise no control over such third party sites and are not responsible for the privacy practices or the content of such third party sites. Such sites follow their own independent privacy and data collection policies and procedures, which are not covered by this Policy.

How Can Customers Limit Information Collected?
By accessing Hair Cuttery Digital Platforms, customers are providing their consent for Hair Cuttery to use their personal information as outlined in this Privacy Policy. For more information, please review our Terms & Conditions.

Hair Cuttery will use and share personal information provided to us only in ways compatible with the ones described herein. Where the applicable law requires additional consent, such as express consent or "opt-in," for the collection and use of certain types of personal information, Hair Cuttery maintains processes and procedures to ensure such information is collected consistent with the applicable law.

While we work hard to ensure we use and disclose our customers’ personal information only for the purposes identified above, you can choose not to provide personal information, limit the personal information obtained by us, or withdraw consent for use of your information at any time as follows:

  • You may have your contact information, e-mail address or mobile phone number removed from our marketing lists that are used to inform customers of new or relevant products, services and special offers that may benefit them;
  • You may refuse to provide personal information to us or withdraw consent at the time requested or by contacting us as described below. This withdrawal of information may limit our ability to provide you with the highest quality service possible.

If you wish to have your information removed from our database or to review any of your information, you can call the Hair Cuttery Client Service line at 1-866-25-STYLE (1-866-257-8953)
Contact Us.
For additional information on our privacy practices, please contact:
Ratner Companies, L.C.,
1577 Spring Hill Road, Suite 500
Vienna, Virginia 22182
Attn: Legal
Fax: 703-269-5418

In addition, you can call the Hair Cuttery Client Service line at 1-866-25-STYLE (1-866-257-8953)