Hair Cuttery® Loyalty Program Terms & Conditions
Last Updated: August 11, 2025
Please read the Hair Cuttery® Loyalty Program Terms & Conditions carefully before joining the Hair Cuttery® Loyalty Program. By accepting a Loyalty Card, and participating in our Loyalty Program, you expressly agree to these terms, which include a consent to mandatory arbitration and waiver of class-action and jury trial rights, as well as other requirements and restrictions, which are detailed below.
The following Loyalty Terms & Conditions (“Loyalty Terms” or “Terms”) are between you and HC Salon Holdings, Inc. d/b/a Hair Cuttery Family of Brands, and its direct and indirect subsidiaries and affiliates (“HCFB,” “we,” or “us”) and govern your and our respective rights and obligations. These Terms constitute the entire agreement between you and HCFB relating to the Hair Cuttery®Loyalty Program (“Loyalty Program(s)”).
IMPORTANT NOTICE: The Loyalty Terms are a legally binding contract between you and HCFB. Please read the following Terms carefully as they contain important provisions governing how we will resolve Disputes (defined below) and could affect your legal rights. In particular:
- You agree to follow our Informal Dispute Resolution process, described below. And, we agree to do the same, provided we have a valid email address for you.
- You agree that any Disputes between you and HCFB will be subject to a MANDATORY INDIVIDUAL ARBITRATION AGREEMENT. This means that any disputes between you and HCFB will not be decided by a judge or a jury but, instead, will be decided in a private arbitration.
- You also agree that you will not try to sue us in a class action, either as a named plaintiff or a class member. This is called a “CLASS ACTION WAIVER.”
We want to make sure that you understand our Loyalty Program and these Terms. If you have questions, feel free to reach out by using the Contact Us methods available on our websites and mobile apps or by calling our Guest and People Care Center at 877-319-3919.
Changes or termination of these Terms and the Hair Cuttery® Loyalty Program
About the Hair Cuttery® Loyalty Program
Hair Cuttery® Loyalty Program provided “as is”
Consent to mandatory arbitration and class action waiver provision
Changes or termination of these Terms and the Hair Cuttery® Loyalty Program
The Hair Cuttery® Loyalty Program and its benefits are offered at our sole discretion. We may at any time amend, modify, supplement, eliminate, or terminate the Hair Cuttery® Loyalty Program, these Terms, and any aspect or feature of the Program or these Terms, including but not limited to any discounts and benefits offered, the structure and methods for earning discounts and/or other benefits, and the ability and/or opportunities to redeem Loyalty Cards and any other Program benefits, even though these changes may affect the value or ability to earn and/or use discounts and other benefits. We will try to give notice in a way that we think is reasonable under the circumstances, including but not limited to postings at our salons or via our website. Such change or termination will not be retroactive, but will be effective thirty (30) days after we have given notice. By participating in the Loyalty Program, you agree that such notice is sufficient and may be provided at our discretion.
The most current version of the Loyalty Program Terms, which will always be available at www.haircuttery.com/loyalty-terms-legal, will control. Please check this page frequently to make sure that you stay up to date on any changes. If we update these Terms and you do not agree to the changes, you should stop using or participating in the Loyalty Program. By continuing to use or participate in the Loyalty Program after the effective date, you accept and agree to be bound by the updated Loyalty Terms.
About the Hair Cuttery® Loyalty Program
The Hair Cuttery® Loyalty Program is one way that we thank and reward our loyal customers. By rebooking appointments at participating salons, customers have the opportunity to redeem up to $10 off a service and up to $10 off one regular priced product. Customers earn stamps after each rebooked service and track those stamps on their Loyalty Card. Customers who receive six stamps can redeem their Loyalty Card and receive up to $10 off a service and $10 off a regular priced product.
Loyalty Cards, stamps, discounts, offers, and other features of the Loyalty Program are purely promotional offers. They do not constitute property of any participant and are non-transferable. They have no cash value and cannot be redeemed for cash or gift cards. No portion of any qualifying purchase constitutes consideration paid for any aspect of the Loyalty Program, including but not limited to cards, stamps, discounts, offers, or other promotional benefits. No fees are imposed in connection with the Loyalty Card. Void where prohibited or restricted.
Eligibility
The Hair Cuttery® Loyalty Program is open to individuals over the age of thirteen (13) in the U.S. who have been issued a Loyalty Card when rebooking a service at a Hair Cuttery® salon. It is not targeted to anyone under the age of thirteen (13). If you are between thirteen (13) and eighteen (18), you may participate in the Hair Cuttery® Loyalty Program only through a parent or legal guardian who agrees to be bound by these Loyalty Terms. Individuals may have no more than one (1) active Loyalty Card at a time. The Hair Cuttery® Loyalty Program is intended for personal use only. Commercial use is prohibited.
Participant responsibility
Each participant in the Loyalty Program is solely responsible for their Loyalty Card, as well as any unauthorized use or redemption of their Loyalty Card, any discount, or other benefits.
How to join
Customers may enroll in the Loyalty Program by rebooking their next service and accepting a Loyalty Card before leaving an existing appointment at a participating Hair Cuttery® salon. Customers must agree to these Terms, including the mandatory individual arbitration and class action waiver provision, to enroll in the Loyalty Program. To enroll, customers must rebook their next appointment and obtain a Loyalty Card before leaving the salon after completing a prior appointment. Online enrollment is not available. Customers enrolling in the Loyalty Program must provide information sufficient to rebook their next in-salon appointment, including first and last name, telephone number, and email address.
How to earn
Customers who receive a Loyalty Card may accumulate stamps at checkout after completing a rebooked service during regular business hours. Services may result in a stamp only if they were booked before the customer left a participating Hair Cuttery® salon following a prior appointment (“rebook”). To accumulate stamps, customers must present their physical Loyalty Card at the point of sale when completing the purchase of a rebooked in-salon service. Stamps must be obtained at the time of checkout. Customers only accumulate stamps for purchases made with cash or a valid credit or debit card.
Stamps are earned as follows: at checkout, Loyalty Program participants may earn two (2) stamps for each rebooked in-salon color service or rebooked in-salon value package and may earn one (1) stamp for any other rebooked in-salon service. Each customer may possess no more than one (1) active Loyalty Card that allows them to earn up to six stamps. A customer who receives six stamps may redeem their Loyalty Card at their next service for a discount of up to $10 off that service and up to $10 off a qualifying regular-priced product.
How to redeem
A customer who receives six stamps on a single Loyalty Card may redeem that Loyalty Card for a discount of up to $10 off their next in-salon service and up to $10 off a regular priced product purchased at the same time. To redeem, customers must present their physical Loyalty Card at the point of sale when completing the purchase of a qualifying service and qualifying regular-priced product. Each participant must present their physical Loyalty Card reflecting that they earned six stamps to redeem their card and receive the discount. Customers who do not receive six stamps on a single Loyalty Card are not entitled to redeem their Loyalty Card for any discount or other benefit.
Each Loyalty Card must be redeemed in a single transaction, after which the Loyalty Card becomes null and void. The total benefit offered, in the form of a discount of up to $20 total, must be applied to the same transaction. Failure to use the entire discount in a single transaction is a rejection, by the participant, of the portion of the discount not used and the participant forfeits the unused discount or portion thereof. No credit, cash, or other benefit will be given for any unused discount or any unused portion of a discount. Participants agree and understand that any benefit or discount not applied to the same, single transaction in which they redeem their Loyalty Card is null and void.
How Loyalty Cards expire
The Loyalty Card automatically expires ninety (90) days after the sixth stamp is received. Expired Loyalty Cards become null and void and cannot be redeemed for any discount or benefit. This timeframe may not apply if your Loyalty Card is lost, stolen, or destroyed, if an individual’s Loyalty Program participation is cancelled, or if the Loyalty Program is terminated, in which case the Loyalty Card, and any benefit or discount, may be forfeited automatically in a period of less than ninety (90) days. No credit, cash, or other benefit will be given for forfeited, lost, unused, or expired Loyalty Cards or discounts or any portion thereof.
Exclusions and limitations
Some important additional exclusions and limitations apply. By participating in the Hair Cuttery® Loyalty Program, in addition to agreeing to the entirety of these Terms, you specifically acknowledge and agree to each of the following additional exclusions, limitations, and restrictions.
- No benefit offered or made available through the Hair Cuttery® Loyalty Program, or the Hair Cuttery® Loyalty Card, can be redeemed for cash or credit.
- The Hair Cuttery® Loyalty Card and any benefit and discount offered or made available through the Hair Cuttery® Loyalty Program are personal to the participant, cannot be sold or exchanged, and are non-transferable.
- Services paid for using a gift card or store credit do not earn stamps and are not counted towards the Loyalty Program.
- You cannot redeem the benefit offered through the Loyalty Program for gift cards, coupons, or other products, services, or transactions not specifically described in these Terms.
- You do not accumulate stamps for services obtained or purchased when you redeem your Loyalty Program benefit or discount.
- The Loyalty Program and redemption of Loyalty Program benefits is subject to availability.
- Loyalty Program benefits may not be redeemed in combination with any other promotion, special offer, discount, or coupons unless allowed by other express terms.
- Loyalty Cards cannot be combined and must be redeemed separately.
- Loyalty Cards cannot be applied to past purchases.
- The Loyalty Program and the Loyalty Card are only valid during regular store hours, for in-store purchases, at participating Hair Cuttery® salons.
- The Loyalty Card must be redeemed, in its entirety, during a single, in-store transaction within ninety (90) days of receiving a sixth stamp. Any portion not timely redeemed in a single transaction is null and void.
- Discounts apply to regular-priced products, purchased in-salon, and qualifying services only.
- A Loyalty Card with less than six stamps cannot be redeemed for any discount or other benefit.
Cancellation
We reserve the right to cancel any individual’s participation in the Loyalty Program at any time if: (a) the individual violates these Terms, engages in fraudulent conduct, or otherwise abuses the Loyalty Program, as determined by us in our sole discretion; (b) if the individual has not participated in the Loyalty Program by receiving a stamp on their Loyalty Card for a period of eighteen (18) months or more; or (c) if the Loyalty Program is terminated earlier. Individuals may cancel their participation in the Loyalty Program at any time. Upon such cancellation, any unused benefits will be forfeited and cannot be redeemed. If an individual’s Loyalty Card, or Loyalty Program participation, is cancelled by either the individual or us, their Loyalty Card, and any earned stamps, will become null and void.
Customers who have completed a Loyalty Card, by accumulating six stamps, and whose benefit has been used, expired, or otherwise exhausted, or whose Loyalty Card has been canceled or terminated may be given the opportunity to obtain a subsequent Loyalty Card. Subsequent re-enrollment by the same individual, if available, will begin with a blank Loyalty Card that is offered or requested only when they rebook a service in the salon. We reserve the right to refuse re-enrollment to any individual whose Loyalty Program participation was cancelled based on fraudulent, abusive, or otherwise inappropriate behavior, as determined by us in our sole discretion.
Privacy
If you would like to know more about how we collect and use your personal information, please see our Privacy Policy & Notice.
Hair Cuttery® Loyalty Program provided “as is”
WE PROVIDE THE LOYALTY PROGRAM ON AN “AS IS” AND “AS AVAILABLE”
BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED IN CONNECTION WITH THE LOYALTY PROGRAM AND EXPRESSLY DISCLAIM ANY AND ALL SUCH WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, ACCURACY OF ANY INFORMATION THAT WE PROVIDE (INCLUDING BUT NOT LIMITED TO INFORMATION REGARDING FUEL PRICES), FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WE FURTHER DISCLAIM ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR ELSEWHERE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
YOU UNDERSTAND THAT YOUR PARTICIPATION IN THE LOYALTY PROGRAM IS AT YOUR OWN RISK AND ASSUME SOLE RESPONSIBILITY AND LIABILITY FOR RESULTS OBTAINED FROM THE LOYALTY PROGRAM. WE SHALL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, OR DAMAGE CAUSED BY ERRORS OR OMISSIONS IN ANY INFORMATION PROVIDED TO US BY YOU OR ANY THIRD PARTY IN CONNECTION WITH ANY ASPECT OF THE LOYALTY PROGRAM OR ANY ACTIONS TAKEN, OR THAT THAT WE MIGHT TAKE, AT THE DIRECTION OF YOU OR ANY THIRD PARTY WITH REGARD TO THE LOYALTY PROGRAM. WE SHALL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY THIRD-PARTY PRODUCTS, SERVICES, WHICH ARE MADE AVAILABLE THROUGH THE LOYALTY PROGRAM.
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES. SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS IS ESPECIALLY THE CASE IF YOU ARE A CONSUMER.
Limitation of liability
WE DON’T LIMIT OR EXCLUDE OUR LIABILITY WHERE THAT WOULD BE ILLEGAL. FOR EXAMPLE, SOME JURISDICTIONS DO NOT ALLOW CERTAIN TYPES OF LIMITATIONS OF LIABILITY. IN SOME CASES, THESE LIMITATIONS OR EXCLUSIONS OF LIABILITY MAY NOT APPLY TO YOU. THIS IS ESPECIALLY THE CASE IF YOU ARE A CONSUMER. WE ALSO DO NOT EXCLUDE OR LIMIT OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION, INTENTIONAL OR KNOWING VIOLATION OF THE TERMS, OR APPLICABLE LAW, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR AGENTS OR EMPLOYEES.
IN JURISDICTIONS WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, WE (AND ANY OF OUR AFFILIATED COMPANIES, EMPLOYEES, AGENTS, SHAREHOLDERS, AND DIRECTORS) ARE NOT LIABLE TO YOU OR ANY THIRD PERSON FOR:
- ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
- ANY LOSS OF USE, PROFIT, BUSINESS, REVENUE, OR DATA.
THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF (1) LEGAL THEORY; (2) WHETHER OR NOT THE CLAIM ARISES FROM THE TERMS, YOUR USE OF LOYALTY PROGRAM, OUR SERVICES, OR ANY OF THE PRODUCTS OR SERVICES MADE AVAILABLE OR ACCESSED THROUGH THE PROGRAM; (3) WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES, OR, (4) WHETHER OR NOT THE LIMITED REMEDIES PROVIDED IN THIS SECTION FAIL OF THEIR ESSENTIAL PURPOSE.
EXCEPT FOR THE TYPES OF LIABILITY THAT WE CANNOT LIMIT BY LAW (WHICH ARE DESCRIBED IN THIS SECTION) WE LIMIT OUR LIABILITY TO YOU AND/OR TO ANY THIRD PARTY TO $20 US.
Dispute resolution
For purposes of these Hair Cuttery® Loyalty Program Terms, “Dispute(s)” means: any claims, disagreements, conflicts, actions, suits, assertions, demands, liabilities, controversies, obligations, and losses relating to or arising from the Hair Cuttery® Loyalty Program, any products, services, discounts, data, representations, content, and offers available, scheduled, accessed, transmitted, purchased, acquired, or referenced in connection with the Hair Cuttery® Loyalty Program, and this and prior versions of the Hair Cuttery® Loyalty Program Terms.
We both agree to try to resolve our Disputes through Informal Dispute Resolution. If a Dispute or other disagreement arises between you and HCFB, before filing a claim or arbitration, you and HCFB will try in good faith to reach an informal resolution. To start the dispute process, you must send an individualized Notice of Dispute to us at legal@haircuttery.com that includes (1) your name, phone number, email address for and (2) a description of the dispute or disagreement and how you’d like it resolved. If HCFB has a dispute or disagreement with you, we will send a Notice of Dispute with the same information to the email address we have on file for you. If we do not have an email address on file for you, this provision does not apply. Once a complete Notice of Dispute has been received, the recipient has 60 days to investigate the claims. If either side requests a settlement conference during this period, then you and HCFB must cooperate to schedule that meeting by phone or videoconference. You and HCFB each will personally participate and can each bring counsel, but the conference must be individualized, even if the same attorney(s) or law firm(s) represent multiple parties. For the claims in the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed (“Informal Resolution Period”). An arbitration cannot be filed until the Informal Resolution Period has ended, and a court can enjoin the filing or prosecution of an arbitration in breach of this Section.
Judicial Forum for Disputes. You and HCFB agree to submit to the exclusive jurisdiction of the state and federal courts of the Commonwealth of Virginia, USA, subject to the mandatory, individual arbitration provisions, below. Both you and HCFB consent to venue and personal jurisdiction in such courts. This paragraph does not apply in jurisdictions that give consumers the right to bring claims in local courts.
Controlling Law. Any claim, Dispute, or other matter arising under or in connection with Loyalty Program shall be governed by and construed in accordance with the internal laws of the Commonwealth of Virginia, the Federal Arbitration Act, and applicable U.S. federal law, without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Virginia or any other jurisdiction), except to the extent local law is mandatory for consumers. Foreign laws do not apply.
The foregoing provisions, under “Dispute Resolution,” will continue to apply even if you validly opt out of our mandatory individual arbitration and class action waiver provisions.
Consent to mandatory individual arbitration and class action waiver provision
Arbitration is a form of private dispute resolution that replaces the right to go to court. If you consent to this mandatory arbitration and class action waiver provision, you agree that you will not file a lawsuit, have your Dispute heard by a judge or jury, represent a class, or join a class as a member. Without this provision, you might have had the right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). If you agree to this mandatory individual arbitration provision, you waive those rights; and, instead of being decided by a judge or jury in court, your Dispute will be submitted to a neutral third person (an “arbitrator”) who will make a binding decision. There is no judge or jury in arbitration, and court review of an arbitration award is limited. You have the right to opt out and we explain how you can do that below. If you opt out, you retain your right to litigate your Disputes in a court.
Please read this provision carefully. Unless you opt out, in accordance with our instructions, below, all Disputes between you and HCFB shall be resolved by binding, individual arbitration. Except as otherwise provided, participating in the Loyalty Program and entering into these Hair Cuttery® Loyalty Program Terms constitutes a waiver of your right to litigate Disputes against HCFB in court, as part of or representing a class, and in front of a judge or jury.
We both agree to arbitrate our claims. You and HCFB agree to resolve any and all Disputes through final, binding, and individual arbitration by a single arbitrator, unless you fall under one of the exceptions to the agreement to arbitrate, which are described below. This agreement includes but is not limited to Disputes arising out of or relating to this mandatory, individual arbitration and class action waiver provision and threshold questions of whether or not the Dispute can be arbitrated.
NO CLASS ACTIONS. You and HCFB agree that each of us may bring Disputes against the other only on an individual basis. We each may only seek or obtain individualized relief and, except as provided in the section below regarding “Batch Arbitration,” Disputes between us cannot be arbitrated or consolidated with those of any another person or entity. This means that you, and HCFB, are not allowed to bring or participate in class actions, collective actions, consolidated actions, representative actions, class arbitrations, or private attorney general actions each other (and we each waive any right we have to bring such claims). If there is a final decision (after exhaustion of all appeals) that any part of this “NO CLASS ACTIONS” section is unenforceable as to a particular claim or request for relief, then that particular claim or request, only, may be severed from the arbitration and litigated in court, but only after the arbitrator issues an award on the arbitrable claims and remedies. The arbitrator does not have the power to modify this provision.
Arbitration Procedures. To initiate arbitration, either you or HCFB must first complete the Informal Dispute Process, wait until the Informal Dispute Resolution Period has end, and then must file an arbitration demand with the American Arbitration Association (“AAA”). You must serve HCFB with any arbitration demand by mail to:
HC Salon Holdings, Inc. d/b/a Hair Cuttery Family of Brands
c/o Legal Department
1640 Boro Place, 4th Floor
McLean, Virginia 22102
If HCFB has a Dispute with you, we will send an arbitration demand to the email address we have on file for you. If we do not have your email address, we will attempt to serve our demand using other methods.
The arbitration will be conducted in English by a single arbitrator. Unless otherwise agreed by the parties or ordered by the arbitrator, (1) if the amount in controversy for an individual claim is less than $25,000, there will be no telephonic or in-person only and the arbitration will be conducted as “documents-only”, even if the “Batch Arbitration” section, below, applies; and, (2) if the amount in controversy is $25,000 or more, the arbitration will be held by videoconference and there will be no in-person hearing. If, notwithstanding this provision, an in-person hearing is required, it will be held in the county where you live or, in the case of Batch Arbitration, in Fairfax County, Virginia.
The Arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by these Terms. The arbitrator shall impose governing law, including the statute of limitations and other time-based defenses, and offers of judgment/compromise. Counsel must comply with Federal Rule of Procedure 11(b) and the arbitrator may impose any sanctions available under the AAA Rules, Rule 11, or other applicable law.
All issues shall be for the arbitrator, except that a court has exclusive authority to decide issues related to the arbitrability of a Dispute, the enforceability of any part of the Sections of these Terms labeled “Dispute resolution” and “Consent to mandatory individual arbitration and class action waiver”, including any party’s compliance with the Informal Dispute Resolution process.
Arbitration fees. Unless otherwise stated in these Terms, AAA rules and fee schedules will control the payment of all filing, case-management, administrative, hearing, and arbitrator fees (“Arbitration Fees”).
Arbitration award. Except in a Batch Arbitration, described below, the arbitrator can award damages and other relief only in favor of the individual claimant, only to the extent necessary to provide relief warranted by the claimant’s individual claims, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. The arbitrator will not be bound by decisions in other arbitrations and the award is final and binding on you and HCFB, except for any right of appeal as provided by the FAA or applicable law. Judgment on the award may be entered in any court with jurisdiction for purposes of enforcement.
Batch arbitration. If twenty-five (25) or more claimants submit Notices of Dispute or file arbitrations raising similar claims within a 120-day period (i.e., with the same or similar facts or events and legal issues) and are represented by the same or coordinated counsel, the Disputes must be arbitrated in batches of up to one hundred (100) claimants each (“Batch”). Upon notice from either side, the AAA shall group the claimants into: (1) a single Batch (if there are 25-100 claimants), or (2) Batches of one hundred (100) claimants each, with a smaller, final Batch consisting of any remaining claimants (if there are more than hundred (100) claimants). The AAA shall thereafter provide for the resolution of each Batch as a single consolidated arbitration with a single arbitrator appointed by the AAA, one set of Arbitration Fees, and (if the arbitration is not documents-only) one hearing per Batch to be held by videoconference (or in a place decided by the arbitrator). The parties will cooperate in good faith to implement this process and minimize the time and costs of arbitration, and agree that the AAA Mass Arbitration Supplementary Rules shall apply, except as provided in this Section. Any challenges to administrative determinations by AAA shall be heard by a single process arbitrator. If this “Batch Arbitration” section is deemed unenforceable as to a particular claimant or Batch, then it shall be severed as to that claimant or Batch, and those parties shall arbitrate in individual proceedings.
Exceptions to the agreement to arbitrate. This mandatory individual arbitration provision does not apply to: (1) qualifying claims brought in small-claims court or (2) a lawsuit for injunctive relief to stop unauthorized use of our subscription services or infringement on intellectual property rights.
You may opt out of this mandatory individual arbitration provision and class action waiver. If you are new to the Hair Cuttery® Loyalty Program, and you do not consent to agree to this mandatory individual arbitration provision, you can opt out within 30 days after the date on which you first participated in a Hair Cuttery® Loyalty Program and accepted these Terms. To opt out, you must timely send a written notification to the address below. Your decision to opt out will have no adverse effect on your relationship with HCFB.
HC Salon Holdings, Inc. d/b/a Hair Cuttery Family of Brands
c/o Legal Department
1640 Boro Place, 4th Floor
McLean, Virginia 22102
Your written notification must include your name, the email address associated with your account, and that you want to opt out of the mandatory, individual arbitration agreement. Any opt out request received after the deadline will not be valid and you must pursue your dispute in arbitration or small claims court.
Continuation. This provision shall survive the termination of your service with HCFB, our parents, subsidiaries, and affiliates.
Severability. If any part of the “Dispute resolution” section or the “Consent to mandatory individual arbitration and class action waiver provision” is found to be unenforceable, it will be severed, and the rest of this section will remain in full force except as follows. If the prohibition against class or representative actions is found to be unenforceable, the remainder of the mandatory individual arbitration provisions is null and void. Otherwise, the terms of this provision will survive termination of the Hair Cuttery® Loyalty Program Terms and the Hair Cuttery® Loyalty Program.
Miscellaneous
Entire Agreement. These Terms are the entire agreement between you and HCFB with respect to the current subject matter and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, applicable to the same subject matter.
Severability. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms to be unenforceable, the remainder will continue in full force and effect. Under these circumstances, an enforceable term shall be substituted that most closely reflects our original intent.
Waiver. If we fail to enforce any portion of this Agreement, that is not a waiver of our right to do so. Any waiver of any provision of these Terms will be effective only if in writing and signed by our authorized representative.
Your comments and questions
Please call our Guest and People Care Center at 877-319-3919 or contact us using the Contact Us methods available on our Digital Platforms if you have any questions, requests or comments.
©2025 HC Salon Holdings, Inc. All Rights Reserved. All designs, logos and related marks associated with the Service are trademarks or registered trademarks of HCFB or licensed to HCFB. All rights reserved.